# Agency Skin > Agency Skin knowledge base – help articles and documentation. ## The Basics - [Agency medical providers](https://support.agencyskin.com/en_us/agency-medical-providers-Sy7V2O2u.md): Every Agency member is partnered with a board-certified physician, physician assistant, or nurse practitioner. Each dermatology provider is licensed in the p... - [How do I access my Agency account?](https://support.agencyskin.com/en_us/how-do-i-access-my-agency-account-BJSlV2uh_.md): If you have trouble logging in , please reach out to our Success Team , and they’ll happily assist you. Forgot your password? Can’... - [How do I upload photos to my Agency account?](https://support.agencyskin.com/en_us/how-do-i-upload-photos-to-my-agency-account-BJRy4nd3_.md): To start your skincare journey with Agency, we require you to upload clear, makeup-free, and filter-free photos to your account. These photos help your derma... - [In what order should I apply my products?](https://support.agencyskin.com/en_us/in-what-order-should-i-apply-my-products-S1K6Xhd3d.md): Morning Wash your face with water or a gentle cleanser . Apply moisturizer if needed. (Not sure what cleanser or moisturizer to use? Add our ... - [What ingredients are in my Agency products?](https://support.agencyskin.com/en_us/what-ingredients-are-in-my-agency-products-BJIaQh_2O.md): Each prescription product at Agency is customized by a licensed medical provider with the right ingredients for your skin to meet your skin care goals. - [What is an Agency Check-in?](https://support.agencyskin.com/en_us/what-is-an-agency-check-in-rJqV2O3_.md): To see how your skin is doing throughout your Agency journey, we will check in with you via email nine days before a new shipment is processed. No need to ma... - [Expectations and possible side effects](https://support.agencyskin.com/en_us/expectations-and-possible-side-effects-HkjJNhu3_.md): Future Formula When can I expect to see results with the Future Formula? Everyone’s skin is unique and therefore, everyone experiences resul... ## Agency Products - [How To Use Agency Skin Smoothing Booster: Application & Dispenser Guide](https://support.agencyskin.com/en_us/skin-smoothing-booster-SJTRGDfUfx.md): Skin Smoothing Booster is designed to compliment your skincare routine by helping support smootherlooking skin with lightweight hydration Apply 34 drops to - [How To Use Agency Whipped Moisturizer: Application & Dispenser Guide](https://support.agencyskin.com/en_us/whipped-moisturizer-ryrUNPz8fx.md): Whipped Moisturizer is designed to pair with prescription treatments and can be used with tretinoin products including Night Renew Rx It helps seal in hydra - [Dark Spot Rx: What to expect](https://support.agencyskin.com/en_us/dark-spot-rx-what-to-expect-rk9CX3_3_.md): The goto guide for getting the most out of your Dark Spot Rx Anyones skin can develop dark spots even if youve been faithfully applying and reapplying - [Eye Revive Rx: What to expect](https://support.agencyskin.com/en_us/eye-revive-rx-what-to-expect-HyszmVlqa.md): The goto guide for getting the most out of your Eye Formula - [Compounded in the USA](https://support.agencyskin.com/en_us/manufactured-in-the-usa-S1gGE3d3u.md): After your dermatology provider prescribes your custom mix of prescription ingredients, your medication is custom-made using state-of-the-art equipment at ou... - [How to use Agency airless pump bottles?](https://support.agencyskin.com/en_us/how-to-use-agency-airless-pump-bottles-HkG60EswMg.md): How to Apply Your Custom Prescription To help you get the most from your formula we recommend Dispense the prescribed amount directly onto your fingertips ## Skincare Tips - [What should I expect?](https://support.agencyskin.com/en_us/what-should-i-expect-rkkb4hdnO.md): When treating skin aging, dedication and patience are key. While some Agency patients may see results right away, it generally takes time and patience for m... - [Not sure about your progress](https://support.agencyskin.com/en_us/not-sure-about-your-progress-r1r3Efz80.md): Not sure about your progress Message your medical provider - [What niacinamide can do for my skin?](https://support.agencyskin.com/en_us/what-niacinamide-can-do-for-my-skin-ryUk4hO3_.md): The multitasking ingredient that protects & strengthens Shopping for skincare is an intricately personal endeavor. Your skin is uniquely yours, and it may o... - [How do I choose my skincare products?](https://support.agencyskin.com/en_us/how-do-i-choose-my-skincare-products-SJwp73unu.md): Product recommendations from Agency’s dermatologists Finding the “right” skincare products can be daunting. You shouldn’t have to go... - [How do I choose the right sunscreen?](https://support.agencyskin.com/en_us/how-do-i-choose-the-right-sunscreen-rywCQ3OnO.md): The science behind sunscreen and finding one for you Sunscreen is one of the most effective ways to help prevent aging and reduce the risk of skin cancer - [What should I know about glycerin?](https://support.agencyskin.com/en_us/what-should-i-know-about-glycerin-HJ1FF5Tua.md): The ingredient that helps keep skin soft hydrated - [How hydroquinone works for your complexion](https://support.agencyskin.com/en_us/how-hydroquinone-works-for-your-complexion-ryDy4hdhd.md): The skin-brightening ingredient that hones in on dark spots A word about your dark spots: sunscreen might be your longtime ally when it comes to preventin... - [What should I know about tranexamic acid for my skin?](https://support.agencyskin.com/en_us/what-should-i-know-about-tranexamic-acid-for-my-skin-H1TA7hOn_.md): The innovative ingredient for preventing & fading dark spots Thankfully, dealing with acne tends to get better with age. But for many people, managing break... - [How does tretinoin work for my skin?](https://support.agencyskin.com/en_us/how-does-tretinoin-work-for-my-skin-H1r0X2dnu.md): The gold-standard ingredient for clear & smooth skin Once you start establishing a serious skincare routine, it’s hard to escape the call of retino... - [How does kojic acid help address my hyperpigmentation?](https://support.agencyskin.com/en_us/how-does-kojic-acid-help-address-my-hyperpigmentation-BJggE3On_.md): The mushroom-derived ingredient that’s a dark spot corrector You know you shouldn’t pick at pimples, and you try to keep up careful SPF applicat... - [How can I get the benefits of resveratrol?](https://support.agencyskin.com/en_us/how-can-i-get-the-benefits-of-resveratrol-SJ_gE2_h_.md): The grape-derived ingredient that protects & renews your skin We’ll be honest. Whether or not red wine is good for you, we’re drinking it. The p... - [How does green tea extract protect and smooth my skin?](https://support.agencyskin.com/en_us/how-does-green-tea-extract-protect-and-smooth-my-skin-r1tWVhunO.md): The antioxidant ingredient that evens out skin tone and texture There are many reasons to drink green tea on the regular—like protecting your brain or... - [How does hydrocortisone help minimize my irritation?](https://support.agencyskin.com/en_us/how-does-hydrocortisone-help-minimize-my-irritation-S1Fg4nOnd.md): The anti-inflammatory ingredient that keeps your skin calm Going after tomorrow’s skin goals doesn’t have to be difficult on your skin today. We... - [How do I review my skincare products?](https://support.agencyskin.com/en_us/how-do-i-review-my-skincare-products-BJFyV3Onu.md): We highly recommend you review the comedogenicity (potential for blocking pores) of the ingredients in your current skincare products. Comedogenicity is a co... - [How does azelaic acid benefit my skin?](https://support.agencyskin.com/en_us/how-does-azelaic-acid-benefit-my-skin-Sk0RQ2Ond.md): The versatile ingredient for dark spots, uneven skin texture & more Is your medicine cabinet overflowing with skincare products designed to target a single ... - [How does caffeine benefit my skin?](https://support.agencyskin.com/en_us/how-does-caffeine-benefit-my-skin-HJGSS56dp.md): The antioxidant to help smooth brighten your skin - [Does dexpanthenol help soothe my skin?](https://support.agencyskin.com/en_us/does-dexpanthenol-help-soothe-my-skin-r1iRmnOnu.md): The healing ingredient that keeps moisture locked in Your skin needs water to function on a basic level, let alone undergo significant improvements. Dramati... - [Can I wax, thread, or get laser hair removal while using my Agency formula?](https://support.agencyskin.com/en_us/hair-removal-r1CgVhu2d.md): Waxing If your Future Formula contains tretinoin, do not wax any facial area, including your eyebrows, as this may result in a severe abrasion. If tretinoi... ## Eligibility - [State-by-state availability](https://support.agencyskin.com/en_us/state-by-state-availability-HJZyNhOh_.md): Agency is available only within the United States At this time our medical providers are accepting new patients in all 50 states and Washington DC - [Can I use Agency if I'm pregnant, trying to conceive, or nursing?](https://support.agencyskin.com/en_us/can-i-use-agency-if-im-pregnant-trying-to-conceive-or-nursing-HkCbE2_n_.md): During pregnancy, most dermatologists agree that you may use skincare products derived from sugar cane, such as glycolic acid, lactic acid, or other AHA (alp... ## Billing - [Pricing & Products](https://support.agencyskin.com/en_us/pricing-and-products-B1ha73d3_.md): As an Agency member, you have a variety of ways to customize your box. You can request to be prescribed a Future Formula, a Dark Spot Formula, or both, and y... - [When is my next invoice?](https://support.agencyskin.com/en_us/when-is-my-next-invoice-Byvl4nund.md): Invoices are billed only when a new shipment is processed to your account. Your first full invoice will process 30 days after your trial shipment is processe... - [How do I update my payment information?](https://support.agencyskin.com/en_us/how-do-i-update-my-payment-information-rymG42_3d.md): Need to update your payment information? We’ve made it easy for you, just head to the Payment page to update your payment method at any time. ... - [How do I reactivate my Agency account?](https://support.agencyskin.com/en_us/how-do-i-reactivate-my-agency-account-HJzfE2Oh_.md): If your skin journey finds its way back to us, we’d love to have you back. Because we are a medical practice, we allow only one account per patient. ... - [How do I cancel my Agency subscription?](https://support.agencyskin.com/en_us/how-do-i-cancel-my-agency-subscription-BJeRX3d2O.md): We're here to help. If you're considering canceling, we strongly recommend that you first check in with your dermatology provider . They can talk through a... - [Agency Refund Policy](https://support.agencyskin.com/en_us/agency-refund-policy-ry4WNhOnd.md): Satisfaction Guarantee Were confident youll love your Agency experience Our custom prescription formulas are prescribed by licensed medical providers and t - [HSA/FSA & Health Insurance](https://support.agencyskin.com/en_us/hsafsa-health-insurance-H1jxEhOnu.md): At Agency, we strive to provide exceptional value to our members through medical consultations, ongoing care via messaging , and customized, prescription ... ## Shipping - [Shipping basics](https://support.agencyskin.com/en_us/shipping-basics-S1myEnOnO.md): How will my package ship? We ship all of our packages via DHL or USPS First Class mail. When will my next package ship? Your shipments are scheduled to sh... - [Where is my order?](https://support.agencyskin.com/en_us/where-is-my-shipment-ryaJN3uhd.md): ** Due to COVID-19's impact, please note that our shipping partners, DHL and USPS, are currently experiencing challenges in many parts of the country&m... - [What is Agency's Return Policy?](https://support.agencyskin.com/en_us/what-is-agencys-return-policy-Hk7gEhun_.md): Agency does not accept or process returns or exchanges We do not accept any returned bottles in exchange for a refund nor can they be exchanged for an alter ## Pharmacy Tips - [External Pharmacy basics](https://support.agencyskin.com/en_us/external-pharmacy-basics-H1wE3O2u.md): To prevent delays in your prescription: We require your full legal name and correct date of birth in order to submit the prescription into your pharmacy. ... - [External Pharmacy Troubleshooting](https://support.agencyskin.com/en_us/external-pharmacy-troubleshooting-r1OfV3d2_.md): In some cases, one of Agency’s registered nurses may submit a prescription to be filled at your local pharmacy. A prescription may take a few hours to ... - [How additional prescriptions work with your preferred pharmacy](https://support.agencyskin.com/en_us/how-additional-prescriptions-work-with-your-preferred-pharmacy-HJkzV2d3O.md): Some Agency patients receive oral or topical prescriptions in addition to their Agency topical formula(s). This is determined on a case-by-case basis between... - [Innova](https://support.agencyskin.com/en_us/innova-rJchV8ron.md): What is InnovaScript - [Doxycycline - cost](https://support.agencyskin.com/en_us/cost-of-doxycycline-BJbWN2d2O.md): The cost of prescription medication outside of Agency depends on your insurance status. Please find more information about your specific situation below: "... - [Doxycycline - if you have insurance](https://support.agencyskin.com/en_us/if-you-have-insurance-B1UbN3O2d.md): Kaiser insurance Kaiser won’t cover your prescription Kaiser will not cover the cost of your doxycycline prescription because our medical providers a... - [Doxycycline - if you don't have insurance](https://support.agencyskin.com/en_us/if-you-don't-have-insurance-SJJ0Q2O2O.md): Without prescription insurance coverage, generic doxycycline’s cash price is approximately $80-$100 depending on the pharmacy. Fortunately, GoodRx is a... - [Spironolactone - cost](https://support.agencyskin.com/en_us/spironolactone-cost-ByaQu8Bon.md): The cost of prescription medication outside of Agency may depend on your insurance status Please find more information about your specific situation below - [Spironolactone - if you have insurance](https://support.agencyskin.com/en_us/spironolactone-if-you-have-insurance-H1kNLUBo3.md): Kaiser insurance - [Spironolactone - if you don’t have insurance](https://support.agencyskin.com/en_us/spironolactone-if-you-don-t-have-insurance-SJnOKLSjh.md): Without prescription insurance coverage generic spironolactone cash price may cost over 4050 depending on the pharmacy Fortunately InnovaScript and Good ## FAQs - [How do I update the name on my account?](https://support.agencyskin.com/en_us/name-changes-SJ3lNh_n_.md): Whether you recently got married or your name on file was entered incorrectly were happy to help ensure your name is legally correct Agency is prescription m - [Are my photos and information kept private?](https://support.agencyskin.com/en_us/privacy-H1IMN3_3u.md): We take patient privacy and security seriously We only use the information you share with us to provide you with a personalized experience tailored to you and - [What is the difference between Curology and Agency?](https://support.agencyskin.com/en_us/what-is-the-difference-between-curology-and-agency-S196X3u3u.md): Agency is a new brand for custom, future-defining skincare that evolves with your unique needs and goals over time. We know that, while the introduction of A... ## Contact Us - [How do I message my Agency medical provider?](https://support.agencyskin.com/en_us/how-do-i-message-my-agency-medical-provider-ByblNndn_.md): For any questions relating to your prescription formula(s) and Treatment Plan, you can contact your dermatology provider directly via your Agency account... - [Agency Success Team](https://support.agencyskin.com/en_us/agency-success-team-rku0mh_h_.md): How to contact the Success Team? Tlhe best way to get one-on-one help with any non-medical questions or concerns is to send an email to our Success Team.&n... - [Emergencies](https://support.agencyskin.com/en_us/emergencies-HJ2WNhO3d.md): If youre experiencing a medical emergency call 911 or go to an emergency room right away for immediate care Its very important that you be seen promptly i