# How do I cancel my Agency subscription?

> We're here to help.  If you're considering canceling, we strongly recommend that you first check in with your dermatology  provider . They can talk through a...

Source: https://support.agencyskin.com/en_us/how-do-i-cancel-my-agency-subscription-BJeRX3d2O

Last updated: 2026-08-27T15:38:56.569Z

We're here to help.

If you're thinking about canceling, we'd suggest starting with a quick note to your [Medical Provider](https://app.agencyskin.com/dashboard/messages). They're always glad to talk through your concerns and adjust your treatment if it would help.

Not seeing results yet?

If you're less than 120 days in, your skin may just need more time. Prescription treatments, including Agency's, typically take two to three months before you start seeing results.  If you have questions about your progress, we strongly recommend talking with your Agency Medical Provider directly. They are here to help every step of the way.

[Message your Medical Provider](https://app.agencyskin.com/dashboard/messages)

Ready to cancel? Here's how.

1.  Visit your [Payment Page](https://app.agencyskin.com/dashboard/account/payment) (in the dropdown menu once you're logged in).
2.  Select "I want to cancel" at the bottom of the page.
3.  Complete the full cancellation flow to submit your request.

Once canceled, you're always welcome back - and you can still shop Agency's non-prescription Skin Essentials anytime, no subscription required.

Prefer a personal touch? Email our Success Team with your reason for canceling and they'll take care of it on your behalf. No phone call needed.

Confirming your cancellation

*   You'll receive a confirmation email once your account is canceled and subscription deactivated.
*   Didn't see it? Email our Success Team and we'll gladly confirm your account is closed.
*   Important: no confirmation email means your account has not been canceled.

Postponing a shipment

*   Pausing your account doesn't cancel it—it only postpones your next shipment.
*   Shipments already in progress can't be canceled; they've been sent to our pharmacy to be processed.
*   To make changes in time, adjust or cancel at least two business days before your next shipment. Check your next date on your [Shipping Page](https://app.agencyskin.com/dashboard/shipments).
*   Learn more: [Postponing Shipments](https://app.agencyskin.com/dashboard/shipments)

Unsubscribing from emails

Click "Unsubscribe" at the bottom of any Agency email. Can't find it? Email our Success Team and they'll take care of it.

Texting our SMS service won't cancel your account. Texting "Stop" unsubscribes you from SMS alerts, but your account stays active.